Ballot Not Received

PLEASE NOTE: Vote-by-mail ballots (including ballots delivered by email or fax) begin being sent to active-duty members of the uniformed services and Merchant Marine, spouses and dependents of such members, and overseas voters by 45 days prior to any election, after which vote-by-mail ballots are sent within two business days after the request is received by the Supervisor of Elections. 

If you have not received your vote-by-mail ballot, you can do the following:

1. Confirm your request. Please make sure there is a request for a vote-by-mail ballot on file for you by checking your voter status. Please make sure the ballot address (or email address or fax number for ballot delivery) is correct.

2. Request another (or your first) ballot.  The deadline for the Supervisor of Elections to receive a request for a vote-by-mail ballot to be MAILED is twelve days prior to the election at 5 p.m. Eastern Time. HOWEVER, persons eligible to have vote-by-mail ballots delivered to them by email or fax (active-duty uniformed services and Merchant Marine members living outside Duval County; such members’ dependents living outside Duval County, and overseas voters) may continue requesting vote-by-mail ballots to be delivered to them by email or fax after this deadline of 5 p.m. Eastern Time twelve days prior to Election Day. Requests received after 7 p.m. Eastern Time on Election Day will not be processed for that election. The voted ballot must be received by the Supervisor of Elections by the deadline regardless of when the ballot is requested.

I want to request another (or my first) ballot.

3. Use the "backup" ballot. If you have made a timely request for but have not received a vote-by-mail ballot, then you may use the Federal Write-in Absentee Ballot (FWAB). The FWAB may only be used by active-duty uniformed services or Merchant Marine members living outside Duval County; such members’ dependents living outside Duval County; and overseas voters. 

FWAB OVERVIEW: The FWAB is a backup ballot. A voter who submits the FWAB and later receives the official vote-by-mail ballot may submit the official vote-by-mail ballot. The deadline for the Supervisor of Elections to receive a FWAB is the same as if the FWAB were an official ballot. If the FWAB is received by the deadline, the FWAB will be canvassed. However, if the voted official vote-by-mail ballot is received by the Duval Supervisor of Elections by 7 p.m. Eastern Time on Election Day, or, for an overseas voter in a presidential preference primary or general election, no later than 10 days after the date of the election, the FWAB is invalid and the official vote-by-mail ballot shall be canvassed. 

GETTING AND COMPLETING THE FWAB: Download the Federal-Write-in Absentee Ballot ("FWAB").  The FWAB download contains instructions, a page for you to enter your complete voter information with handwritten signature, and a page for you to write in your voting choices. 

You can find the races you are eligible to vote in as well as the candidates running by pulling up your voter status and viewing your sample ballot for the current election.  

FWAB RETURN METHODS: Domestic active-duty uniformed services and Merchant Marine members living outside Duval County and such members’ domestic spouses and dependents living outside Duval County must return the FWAB by mailing (by using sufficient postage or by using the postage-paid template included in the FWAB instructions), by delivering, or by having the FWAB delivered to the office of the supervisor of elections of the county in which the voter’s precinct is located. Duval County voters eligible to use the FWAB should send the voted FWAB and completed Voter Information page to UOCAVA Team, Supervisor of Elections Office, 105 E. Monroe St., Jacksonville, FL 32202.  
 
Overseas voters may return the FWAB by mailing (by using sufficient postage or by using the postage-paid template included in the FWAB instructions), by delivering, by having the FWAB delivered to the office of the supervisor of elections of the county in which the voter’s precinct is located; Duval County voters eligible to use the FWAB should send the voted FWAB and completed Voter Information page to UOCAVA Team, Supervisor of Elections Office, 105 E. Monroe St., Jacksonville, FL 32202. Overseas voters may also return a voted ballot by fax to (904) 301-3867.   

FWAB RETURN DEADLINES: For domestic active-duty uniformed services and Merchant Marine members living outside Duval County and such members’ domestic dependents living outside Duval County, the FWAB must be received by the Supervisor of Elections in the county in which the voter is registered by Election Day at 7 p.m. US Eastern Time. 

For overseas voters, the FWAB must be received by the Supervisor of Elections in the county in which the voter is registered by Election Day at 7 p.m. Eastern Time. HOWEVER, overseas voters have a 10-day deadline extension for ballots returned by mail in a presidential preference primary election and in a general election. For an overseas ballot to count when received by the Supervisor of Elections after 7 p.m. Eastern Time on Election Day in either presidential preference primary election or in a general election, the overseas voted ballot must be postmarked or dated no later than Election Day and received by the supervisor of elections of the county in which the voter is registered to vote no later than 10 days after Election Day. 

4. Consider requesting an emailed or faxed ballot. If the deadline (twelve days prior to the election at 5 p.m.) for the Supervisor of Elections to receive a request for a ballot to be mailed ballot has passed, then be aware that active-duty uniformed services and Merchant Marine members living outside Duval County, such members’ dependents living outside Duval County, and overseas voters may still request a ballot to be emailed or faxed. If you do not receive your emailed or faxed ballot within two business days, please contact our office.

5. If you have questions or concerns, please contact the Military and Overseas Voting Team.